Refund Policy

1. About This Refund Policy

This refund policy applies to all bookings made through thejaisalmer.com ("The Jaisalmer", "we", "us") operated from Indira Colony, Jaisalmer, Rajasthan 345001. The amount eligible for refund is always determined by our Cancellation Policy, depending on how far in advance of departure the cancellation is received.

2. Refund Method

All approved refunds are returned through the original payment channel used at the time of booking — the same bank account, card, UPI ID or wallet. We do not issue refunds in cash or to a different account, except in genuine emergencies jointly agreed in writing.

3. Refund Timelines

• Processing on our side: within 7 business days of refund approval.
• Cards & net banking: a further 5–10 business days, depending on your bank.
• UPI: typically 3–5 business days after we release the transaction.
• Third-party components: where bookings were prepaid to hotels, camps or transport partners, refund timelines may extend to 7–15 business days.

4. Deductions

The following may be deducted from the eligible refund amount:

• The cancellation fee for the notice window used, as stated in the Cancellation Policy — most cancellations carry no fee at all.
• Any non-recoverable charge already paid to third-party hotels, camps, guides or transport providers, itemised to you in writing on request.
• Payment gateway charges (typically 2–3%) strictly where the gateway or bank does not return them to us.

5. When No Refund Is Due

• Cancellations made within 24 hours of departure, or no-shows (see Cancellation Policy).
• No-show at the agreed meeting point or at the scheduled pickup time.
• Partial or unused services — if you join a tour late or leave early, unused services are not refundable.
• Costs arising from your own errors, such as a missed train or flight connection to Jaisalmer.

6. Full or Failed Payments Collected in Error

If you were charged twice, charged for a cancelled booking, or paid without completing the transaction, we refund the full excess amount within 5–7 business days, with no deductions and no cancellation fee.

7. Weather & Safety Cancellations By Us

If we cancel or cut short a safari, camp stay or tour for reasons within our control (for example an approaching sandstorm, border-area access alerts or unsafe dune conditions), you may choose a full refund, a free reschedule, or credit toward any other tour — whichever you prefer.

8. How to Request a Refund

• Email [email protected] or WhatsApp +91 96497 66999 with your booking ID, name, travel date and payment reference.
• We acknowledge requests within 24 hours and confirm the approved amount with a calculation.
• Refunds are released after this written confirmation is issued.