Privacy Policy

1. Introduction

Thejaisalmer.com ("The Jaisalmer", "we", "us") is a family-run tour operator based at Indira Colony, Jaisalmer, Rajasthan 345001. This policy explains what personal information we collect when you plan a tour with us, how we use it, who we share it with, and the choices you have. We keep this page in plain language because we want you to actually read it.

2. Information We Collect

• Contact details: name, phone/WhatsApp number, email and city, when you enquire or book.
• Trip details: travel dates, group size, package preferences and special requests (e.g. dietary needs, celebrations).
• Identity details: government photo ID details or copies, only where needed for hotel/camp check-ins or checkpoints near border areas. These are gathered securely and used solely for that purpose.
• Payment information: we never see or store card numbers — payments happen through your payment provider (UPI/bank/gateway). We only retain a record of amounts and transaction references.
• Website usage: basic, non-identifying analytics such as pages visited, if enabled via analytics tools.

3. How We Use Your Information

• To answer enquiries and prepare itineraries and quotes.
• To organise your confirmed trip — coordinating hotels, camps, drivers and guides.
• To communicate about your booking, including changes during your trip.
• To improve our services and respond to feedback or complaints.
• To send offers — only with your consent, and you can opt out anytime with one message.

4. Who We Share It With

We share only what each partner needs to serve you, and as follows:

• Service partners: hotels, desert camps, drivers and guides handling your booking (e.g. guest name, dates, meal preferences).
• Check-in requirements: ID details/passwords accepted by hotels and camps, where applicable.
• Authorities: identity or travel information where required by law or checkpoint rules near border areas.
• Payment providers: transaction data strictly for processing receipts and refunds.

We never sell your personal information to anyone.

5. Data Security

Enquiries reach us through our own email and WhatsApp, and booking records are stored on password-protected systems accessible only to our core team. We avoid storing sensitive ID images unless a check-in requires it; when we do, they are deleted once no longer needed.

6. Retention

We keep booking records for as long as needed for service delivery, accounting and legal requirements — generally up to 3 years. You can request deletion at any time, subject to statutory record-keeping duties.

7. Cookies

Our website works without cookies. If we add analytics or embedded content (like maps) later, this section will be updated to explain any cookies and how to control them in your browser.

8. Marketing & WhatsApp Updates

We only message you beyond your own enquiry if you've opted in (e.g. to receive package offers). Opt out by replying "STOP" or writing to us — no hard feelings.

9. Your Rights

• Ask what information we hold about you, and get a copy.
• Ask us to correct anything inaccurate.
• Ask us to delete your information (subject to legal retention needs).
• Withdraw marketing consent anytime.

To exercise any of these, email [email protected] or WhatsApp +91 96497 66999. We respond within 7 days.

10. Children

Children are welcome on our tours, bookings being made by a parent or guardian. We do not knowingly collect personal information directly from children.

11. External Links

Our site links to WhatsApp, Google Maps and payment pages. Those services have their own privacy practices — we recommend reading theirs too.

12. Changes To This Policy

If we update this policy, we'll change the "Last updated" date at the top and, for material changes, mention it in our footer or booking confirmation.

13. Contact

Privacy questions? Email [email protected], call +91 96497 66999, or visit us at Indira Colony, Jaisalmer.